Claims

Brokers and their clients expect claims to be well managed and paid promptly. AOBIS pride itself on speed, efficiency, and fair claims settlement. The National Claims Centre is Sydney-based. Claims notification is accepted from brokers or clients.

How to make a claim
If you need to make a claim you’ve probably already suffered a stressful experience. So we’ll do our best to make sure that the claim is processed as swiftly and efficiently as possible to avoid further distress. If immediate repairs are required, our nationwide team of local professionals will ensure that things are put right as quickly as possible. Please refer to your relevant claims page.

Owner Builder Warranty Claims
Owner Builder Warranty Insurance can only be claimed upon if the original owner builder has become insolvent, disappeared or deceased. It is important to notify the owner builder as soon as you first become aware of a defect to prevent and minimize any further possible damage. Ensure you keep all paperwork in order so it’s easily accessible in the event of a structural defect arising – this includes the current certificate of insurance, proof of ownership, receipts, defect report etc.

To proceed with claim select below:

Owner Builder Construction Claims
Claimable events include malicious damage, vandalism, theft, fire, storm, wind and water damage whilst under construction during the insurance period. It is important to report incidents such as burglaries, theft, personal injuries and malicious damage to your local Police as soon as possible. Following a claimable event in your home, secure the premises against weather and further damage or incident. Keep all paperwork in order so it’s easily accessible in the event of an incident – this includes the certificate of insurance, proof of ownership, receipts, police reports etc.
To proceed with claim click here.

Owner Builder Public Liability Claims
It is important with Public Liability Claims to never admit liability. Keep all paperwork in order so it’s easily accessible in the event of an incident – this includes the certificate of insurance, proof of ownership, receipts, police reports etc. Inform the claims department with any possible demands received from third parties as soon as possible.
To proceed with claim click here.

Who to call
Claims Services Australia - Please phone 1300 785 544 during business hours.

If you are insured via an insurance broker: for new and existing claims please contact your insurance broker or call Claims Services Australia - Please phone 1300 785 544 during business hours.

Enquiring about an existing claim? Call Claims Services Australia along with your claims number on 1300 785 544 during business hours.

How much will the excess be? The excesses applicable on the policy are noted on the Certificate of Insurance. If you haven’t got a copy of the Certificate of Insurance, or if you require any assistance, please email This e-mail address is being protected from spam bots, you need JavaScript enabled to view it

Owner Builder Warranty Disappeared Claim

  1. Structural Defect Identified within Warranty Period
  2. Contact Original Owner Builder to rectify
  3. If difficulty arises in locating Owner Builder perhaps try the Electoral Roll or the Yellow Pages. If this fails contact the owner builder’s solicitor or conveyancer who dealt with the contract of sale
  4. Once all avenues have been exhausted, Owner complete claim and EFT form and return. AOBIS Claims will conduct their own search to contact the owner builder
  5. IF CLAIMS LOCATE BUILDER - Claims will terminate all involvement and the owner will be required to contact the builder direct
  6. IF CLAIMS DO NOT LOCATE BUILDER - Claims will proceed with the claim accordingly
  7. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
    • Copy of Certificate of Insurance
    • Copy of Certificate of Title for the property
    • Copy of the Purchase Contract
    • Copy of Owner Builder application and Defect Report

    If applicable

    • Copy of the pre-Purchase Inspection Report
    • Additional Information may be required

Download Warranty Claim Form

Download EFT Form

Owner Builder Warranty Insolvent Claim

  1. Structural Defect Identified within Warranty Period
  2. Contact Original Owner Builder to rectify
  3. Owner discovers Owner Builder has become insolvent
  4. Owner to complete claim and EFT form and return with documentation to confirm the Owner Builder has become insolvent
  5. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
    • Copy of Certificate of Insurance
    • Copy of Certificate of Title for the property
    • Copy of the Purchase Contract
    • Copy of Owner Builder application and Defect Report

    If applicable

    • Copy of the pre-Purchase Inspection Report
    • Additional Information may be required

Download Warranty Claim Form

Download EFT Form

Owner Builder Warranty Deceased Claim

  1. Structural Defect Identified within Warranty Period
  2. Contact Original Owner Builder to rectify
  3. Owner discovers Owner Builder is deceased
  4. Owner to complete claim and EFT form and return with documentation to confirm the builder has deceased
  5. SUPPORTING DOCUMENTATION REQUIRED FROM SUBSEQUENT OWNER
    • Copy of Certificate of Insurance
    • Copy of Certificate of Title for the property
    • Copy of the Purchase Contract
    • Copy of Owner Builder application and Defect Report

    If applicable

    • Copy of the pre-Purchase Inspection Report
    • Additional Information may be required

Download Warranty Claim Form

Download EFT Form

Owner Builder Construction Claim

  1. LOSS OCCURS during the construction insurance period
  2. If a claimable event (Malicious Damage, Vandalism, Theft, Fire, Storm, Wind or Water Damage) Owner Builder is required to complete Claim and EFT form and return. Ensure you secure your property and file a policy report if required
  3. ADDITIONAL DOCUMENTATION REQUIRED - This will vary depending on the type of incident which has occurred


    MALICIOUS DAMAGE / THEFT CLAIM

    • Proof of Ownership
    • Proof of Forced Entry
    • Police Report
    • Replacement Quote/Invoices
    • Current Certificate of Insurance
    • Additional Information may be required depending on the incident that has occurred

    NATURAL PERIL CLAIM

    • Proof of Ownership
    • Replacement Quote/Invoices
    • Current Certificate of Insurance
    • Additional Information may be required depending on the incident that has occurred

Download Construction Claim Form

Download EFT Form

Owner Builder Public Liability Claim

  1. At no point should the owner builder admit liability for an incident or event
  2. Owner Builder to Complete Claim Form and Return with any possible demands received from third parties
  3. On receipt of all relevant documentation the claim will be assessed accordingly
  4. NOTE: As each claim is assessed on its own merit, processes may differ depending on the claim made

Download Liability Claim Form

Download EFT Form

Safeguard Lifestyle Claim

Download Safeguard Lifestyle Claim Form

Download EFT Form


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